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SHATTERED GLASS® DIY – TERMS, CONDITIONS, AND POLICIES

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Registration and Booking
All participants are required to select a project at the time of booking through our designated reservation platform. It is the responsibility of the registering party to ensure all information provided, including spelling and personal details, is accurate and complete.

Gift cards are valid only at participating studio locations where originally purchased. Upon redemption of a gift card for class registration, the card shall be deemed fully utilized and shall carry no remaining monetary value.

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Gift Card Expiration Policy:
Gift cards are valid for one 60 month from the original date of purchase and must be redeemed within that period. After the expiration date, the gift card will no longer be valid or redeemable. By registering any additional guest(s) under a reservation, the registering individual expressly acknowledges and assumes full responsibility and liability for the conduct, safety, and compliance of such guest(s) while on the premises. All guests are required to review, acknowledge, and comply with all applicable Shattered Glass DIY policies.

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Unregistered Guests
Each participant must be individually registered and assigned a project in order to attend and participate in any class or workshop. Seating is not allocated for unregistered guests or observers. Any individual not properly registered may be denied entry or required to register and remit payment prior to the commencement of instruction, subject to availability.

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Private Party Reservations & Special Pricing

Private parties are reserved exclusively for the guests invited by the person or organization hosting the event. If you are not part of the private party, you may not book a reservation or join the event through the private party booking link.

Private parties may receive special group pricing, discounts, or promotional rates that are offered specifically to the hosting group. These rates are not available to the general public.

If someone who is not part of the private party books through the private event link, the reservation may be removed from the event or the guest will be required to pay the difference between the private-party rate and the regular class price, including any applicable surcharge, before participating.

By booking a private-party reservation, you acknowledge and agree to these terms.

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Class Cancellation Policy

Due to the customized and preparatory nature of our services, all registration fees are non-refundable.

Cancellations made at least seven (7) days prior to the scheduled class will be eligible for a credit toward a future workshop.

Shattered Glass DIY reserves the right to cancel any regularly scheduled class or workshop due to insufficient enrollment, defined as fewer than four (4) registered participants.

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Private Party Minimum & Booking Requirement

Private parties require a minimum of twelve (12) registered participants. Once a private party is placed on our schedule and opened for registration, the group will have 48 hours to meet the required minimum of 12 paid registrations.

If the 12-person minimum is not met within the 48-hour registration period, Shattered Glass DIY reserves the right to cancel the private party and release the reserved date and time.

Private party reservations are intended exclusively for guests associated with the scheduled group. All participants must complete their individual registration within the required timeframe.

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Virtual Workshop Policy
No credits or refunds shall be issued for missed live virtual instruction sessions. Participants who fail to attend or arrive late shall remain responsible for completing their projects independently using provided materials and instructions.

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Project Change Requests
Requests to modify a selected project must be submitted to the hosting studio no less than twenty-four (72) hours prior to the scheduled class. While reasonable efforts will be made to accommodate such requests, modifications cannot be guaranteed.

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Age Restrictions
For safety reasons, children under the age of six (6) are not permitted in the studio during active classes or workshops. Any participant arriving with an infant or young child may be required to reschedule. Private events for children and teens may be arranged upon request. 

All children under the age of 18 must be supervised at all times while in the studio. There must be at least one adult present per child to provide supervision and assist with the project, especially for children under the age of 14.

For safety reasons, children under the age of 7 are not permitted in the studio.

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Pricing, Taxes, and Fees
All listed prices are exclusive of applicable sales tax and credit card processing fees. Such charges will be calculated and disclosed prior to completion of any transaction.

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Safety Waiver and Assumption of Risk
Participants acknowledge that activities may involve the use of potentially hazardous materials and tools, including but not limited to glass, resin, sharp instruments, heat tools, and chemical substances.

By participating, individuals voluntarily assume all risks associated with such activities, including personal injury, property damage, and exposure to communicable illnesses, including COVID-19.

Participants agree to adhere to all safety instructions, policies, and guidance provided by Shattered Glass DIY staff. Furthermore, participants accept full responsibility for any damages caused to equipment, materials, or facilities as a result of their actions.

To the fullest extent permitted by law, participants hereby release, waive, and discharge Shattered Glass DIY, its owners, employees, and affiliates from any and all claims, liabilities, damages, or causes of action arising out of participation in any class, workshop, or presence on the premises.

Participants further agree to indemnify, defend, and hold harmless Shattered Glass® LLC from any claims, demands, damages, or expenses, including reasonable attorneys’ fees, arising from their participation or conduct.

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Media Release
By attending classes or workshops, participants grant permission for the use of photographs and video recordings for promotional, marketing, and advertising purposes, including digital and print media. Participants may opt out by notifying staff prior to or during the event.

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Modifications to Terms
Shattered Glass DIY reserves the right to modify, amend, or update these terms and policies at any time, at its sole discretion. Continued use of services constitutes acceptance of any such changes.

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Promotional Communications
By providing contact information, participants consent to receive promotional communications, including emails, phone calls, and text messages. Participants may opt out at any time by providing notice.

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Intellectual Property
All content, designs, materials, and intellectual property associated with Shattered Glass DIY are protected under applicable copyright and intellectual property laws. Unauthorized reproduction, distribution, or use is strictly prohibited.

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No Warranty Disclaimer
All products and services are provided “as is” without any warranties, express or implied. Shattered Glass DIY disclaims all liability for defects, dissatisfaction, or variations in results.

Participants acknowledge that resin materials may yellow over time due to exposure to environmental factors such as UV light, and that glass appearance may change during the creative process. Such outcomes are inherent to the nature of the materials and are not grounds for refund or replacement.

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Service Modifications and Termination
Shattered Glass DIY reserves the right to modify, suspend, or discontinue any service or offering at any time without prior notice or liability.

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Acknowledgment of Terms
By checking the “Accept Policies” box during registration, participants acknowledge that they have read, understood, and agreed to these Terms and Conditions, including the waiver of certain legal rights.

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